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It costs a lot less to help a customer solve a problem than to win a new customer. The cost of winning a new customer “can be two to 20 times that of retaining an unhappy customer by resolving a problem and restoring the relationship,” wrote John Goodman in 2019. Those estimates will vary depending on the specific industry you’re in.
The SM2SM Run was held last February 17, 2019. It features 4K, 8K, 12K and 21K distances. Almost 5,000 individuals were enlisted in the said event and 28 of which were team members of GoTeam.