A Global Team to Create the Customer Experience Your Business Deserves

How well is your business delivering the customer experience you want to be known for?

For business leaders, that’s just one of many important questions about customer service that surfaced in 2020. As more consumers shifted to buying online, the ability to meet customers where they would prefer to be took on an added urgency.

  • Do your self-service channels work as well as your live channels, like chat, in providing product or service information?
  • How effective is your tech stack for customer service?
  • Are you getting useful and comprehensive feedback?
  • How are you using social media to gather insights about your customers?
  • How are your performance metrics leading to better customer experiences?

You won’t get to these game-changing questions while you’re stuck in the customer service whirlwind. If you’re serious about improving your customer experience, consider automation and outsourcing some key support roles. We can help you!

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Positions We Can Fill

position Account Managers
position Bookkeepers
position Legal Admin Assistants
position Legal Secretaries
position Client Engagement Analyst
position Customer Service and Sales Support
position Customer Success Coordinator
position Customer Service Representatives
position Digital Marketing Assistants
position Executive Assistants
position Order Processing VA
position Resident Experience Coordinators
position Social Media Coordinator
position Website Designers and Developers

Software our VAs Have Experience with

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qualification Bachelor of Science in Business Administration (with majors either in Marketing Management or Operations Management)
qualification With profiling tools, we can focus on candidates with desired traits such as empathy for customers, patience, and adaptability.
qualification Some candidates have also participated in courses on Service Leadership and Excellence, from either government or private sector training providers

Full Support for Your Global Team

Health, Safety, and Wellness

qualification Nurse and doctor onsite for your office based team
qualification Safe, health department-approved facilities in Cebu I.T. Park. 24/7 security.
qualification Telemedicine for work-from-home teams and dependents

Data Security

qualification Payments Card Industry (PCI) data security standards
qualification Always-On Virtual Private Network.
qualification Regular audit of work-from-home team’s locations
qualification Sustained training on security policies, through our enterprise software Dothis.to

Engagement, Morale, and Productivity

qualification Automate onboarding and training with Dothis.to
qualification Dedicated Results Coaches to support you and your global team
qualification Personal and team effectiveness training from an ex-FranklinCovey leader
qualification Virtual events (Discover You lunch, Values Awards, and gratitude celebrations) to stay connected

Essential Support Services

qualification Professional and thorough talent search and recruitment
qualification Hassle-free, transparent processing of payroll and benefits
qualification 24/7 IT support
qualification Facilities management onsite. Support for work-from-home teams.
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