Remember they are a human. It is a relationship and like all good relationships are built on a foundation of communication.

It is a pretty exciting time with your vision on how you are going to scale your business, you finally have the additional admin support that you couldn’t previously afford. You have offshored all your low-value tasks and now you are free to spend more time on strategic and client-facing activities.

The most important tip I can share with you is to remember your VA is human and not a Robot.  They have thoughts feelings and ideas.  They have good days and bad days just like you.


From all my years of recruitment, management, remembering what it was like to work for someone else and being a Mum, it is pretty powerful when you tell another human being that you believe in them and encourage them to be the best they can be.  Simple, yet powerful.

Fiona Kesby is the CEO of GoTeam an Australian owned and operated Managed Operations in Cebu, Philippines.   Fiona currently lives in Cebu and has experience offshoring tasks since 2008. She has 18 years experience in Recruitment.  She is passionate about sourcing the best talent in the market, developing leaders and providing a culture built on the love of learning, execution, care, finding a way and drive. You can contact her on


GoTeam Outsourcing in Philippines

About GoTeam (formerly Go Virtual Assistants)

GoTeam, formerly GO Virtual Assistants (GO-VA) Inc. is a registered Australian-Filipino owned company growing in the heart of Cebu City, as well as a growing number of key cities in the Philippines.

Our HQ is situated in an IT complex with modern facilities, although since March 2020, more than 70% of our team members have been working from home.

Our enhanced operations and streamlined services provide scalable opportunities that spell sustainability, growth, and success for any business venture. As your global team members, GoTeam’s goal is to create winnable games and strategies across all the work that we do, knowing that your success is our long-term fulfillment.

We help Australian, NZ, US, and UK businesses increase revenue, reduce costs, and scale through outsourced offshoring. This also creates for us the opportunity to be a catalyst for people to exceed.

AU (+61) 2 7227 8809
US (+1) 302 207 2767
PH (+63) 32 410 7523
HK (+852) 302 203 9009
9th Flr, i1 Bldg, Jose Ma. del Mar St, IT Park,
Cebu City, Philippines 6000