Security Officer | Office-Based, Day Shift Job | Up to PHP19K

GoTeam is looking for three (3) Security Officers who are responsible for ensuring the safety and security of the assigned area by patrolling the premises, monitoring surveillance equipment, and responding to emergency situations. Through interaction with visitors, the security officer quickly guides them to their proper destination. They ensure the safety of the area they are assigned to watch and keep track of all incidents on-site. The officer is expected to provide excellent customer service to visitors and employees while maintaining a secure environment.

As a managed operations company, we provide offshore employees to clients in various countries such as Australia, NZ, Singapore, and the US. We offer a friendly, professional team environment with numerous benefits, and we are proud of our caring and compassionate culture.

In this position, you will be:

• Welcoming and greeting everyone at the entranceway, ensuring a professional and courteous demeanor at all times to increase customer satisfaction.
• Securing the premises and personnel by conducting patrols, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and permitting entry in accordance with established security protocols.
• Conducting regular site inspections to ensure the safety and security of the entire office premises, identifying potential security risks and hazards, and taking appropriate action to mitigate them.
• Responding promptly to emergencies, providing necessary assistance to employees and customers, and alerting appropriate emergency services as required to implement security protocols.
• Providing safety and assistance during company events, ensuring a secure environment for all attendees, and taking appropriate measures to prevent unauthorized access or incidents.
• Delivering effective security services by maintaining a high level of vigilance, staying up to date with the latest security trends and practices, and recommending improvements to security procedures as necessary to implement security protocols.
• Fostering a customer-centric culture by providing excellent customer service to visitors and employees, responding to inquiries promptly and courteously, and building positive relationships with all stakeholders to increase customer satisfaction.
• Other tasks that may arise to collaborate with internal departments.

Skills and Qualifications:

• A High school diploma or equivalent
• Prior experience in security or law enforcement is preferred
• Must have a thorough understanding of security protocols and procedures, including emergency response plans, access control procedures, and incident reporting.
• Must have the ability to handle emergency situations calmly and effectively and make quick decisions under pressure.
• Excellent English communication and customer service skills are essential to interact with visitors, employees, and emergency services personnel in a professional and courteous manner.
• Must be flexible with shift schedules and rest days

Your Benefits:

• A workstation equipped with a dual monitor is set up in the office
• 7 Habits of Highly Effective People Training
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations, also as part of the EAP.
• P1,000,000 Life Insurance coverage
• 10 days leave (Year 1), rising to 15 days leave after Year 1
• Welcome gift on your first day
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
• Welcome Tea with the CEO and work anniversary celebrations
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
• Free coffee for our office-based team

Your Family’s Benefits (Yes, that’s right, we care about your family):

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
• Free Telemedicine for 4 family members
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
• P10K referral bonus for your family members

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up to date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/