Zoho Administrator | WFH, Night-Shift | Up to PHP80K

GoTeam is seeking a skilled and experienced Zoho Administrator to support the implementation and administration of Customer Relationship Management (CRM) tools. Reporting to the Director of Business Process, the ideal candidate should have a strong background in Zoho administration, process improvements, and data integration.

Your client is a specialized semi-trailer solutions provider founded in 1997 in Salt Lake City, Utah. They offer new and used trailer services including sales, leasing, rental, repair and maintenance, and parts from ten dealerships in eight states throughout the West, Southwest, and Midwest. They are committed to delivering exceptional customer service and providing in-house financing options to meet their clients’ diverse needs.

In this position, you will be:

• Collaborating with stakeholders to understand business requirements and developing, customizing, and configuring Zoho applications accordingly.
• Designing, building, and maintaining highly functional and visually appealing custom reports and dashboards
• Implementing and managing seamless integrations between Zoho applications and third-party systems, utilizing API and webhook technology
• Writing and maintaining custom scripts using Deluge, Javascript, and Node.js to enhance and extend the functionality of Zoho applications.
• Designing and building intuitive and user-friendly widgets to enhance the user experience within Zoho applications.
• Providing expert administration and support for Zoho applications, including user management, security settings, and prompting troubleshooting of any issues that may arise.
• Collaborating with cross-functional teams to gather requirements, analyzing business needs, and proposing innovative solutions that leverage the full potential of Zoho applications.
• Staying abreast of the latest Zoho product updates, features, and best practices, actively sharing knowledge and insights with the team.
• Conducting comprehensive training sessions and providing ongoing support to end-users, ensuring they can effectively utilize Zoho applications to streamline their workflows.
• Continuously monitoring system performance and data quality, implementing necessary improvements and optimizations to ensure optimal functionality and accuracy.

Skills and Qualifications:

• Proven track record as a Zoho Developer, Administrator, or Implementer, showcasing a portfolio of successfully completed projects.
• Zoho developer certifications, such as Zoho Creator, Zoho CRM, or Zoho Analytics, are highly desirable
• Extensive experience in creating reports and dashboards, demonstrating a deep understanding of data visualization best practices.
• Strong ability to work independently, prioritize tasks, and manage multiple projects simultaneously, ensuring timely delivery of high-quality results.
• Excellent communication and collaboration skills, with the ability to effectively convey complex information both in written and verbal form.
• Strong problem-solving skills with the ability to analyze complex situations and propose effective solutions.
• Detail-oriented mindset, ensuring accuracy and precision in all tasks and deliverables.
• Proactive and self-motivated approach, displaying initiative and a willingness to take ownership of projects and tasks.

Your Benefits:

• Dual-monitor PC setup or laptop for your home.
• 7 Habits of Highly Effective People Training
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations, also as part of the EAP.
• P1,000,000 Life Insurance coverage
• 10 days leave (Year 1), rising to 15 days leave after Year 1
• Welcome gift on your first day
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
• Welcome Tea with the CEO and work anniversary celebrations
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia

Your Family’s Benefits (Yes, that’s right, we care about your family):

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
• Free Telemedicine for 4 family members
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent also kick in on Day 1.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up to date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

IMPORTANT: While this is a work-from-home arrangement, if any recurring issues arise i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work in the nearest GoTeam office or accredited establishments.