Salesforce Super Admin | Onsite, Night Shift Job | Up to PHP90,000

GoTeam is looking for two (2) Salesforce Super Admins to join the team. The ideal candidates will configure and maintain Salesforce functionality, including user management, security and sharing settings, workflows, reports, and dashboards. With your expertise in customizing and extending Salesforce, using declarative tools such as Process Builder, Flow, and Lightning App Builder, you’ll help us to ensure the smooth operation of the system and its integrations. Plus, you’ll have the opportunity to work collaboratively with other developers, architects, and project managers to deliver high-quality solutions on time.

Your client is passionate about taking care of veterans and is dedicated to ensuring that each veteran they work with receives the disability examination that they deserve. Their number one priority is delivering quality service. Their entire staff is highly trained and fully dedicated to serving those who served.

In this position, you will be:

• Being responsible for serving as the primary Salesforce administrator for the organization.
• Configuring and maintaining Salesforce functionality, including user management, security, and sharing settings, workflows, reports, and dashboards to ensure the smooth operation of the system and its integrations.
• Utilizing your expertise in customizing and extending Salesforce using declarative tools such as Process Builder, Flow, and Lightning App Builder to meet business requirements.
• Implementing and managing integrations with other systems using APIs and middleware platforms to ensure seamless data flow.
• Developing and maintaining data governance policies and procedures to ensure data quality and integrity.
• Creating and maintaining documentation on system configurations and processes to facilitate knowledge transfer.
• Monitoring and troubleshooting issues related to the Salesforce platform and its integration to ensure system availability and reliability.
• Staying up-to-date with Salesforce releases and new features to leverage them in solutions and drive innovation.
• Providing technical support to end-users and assisting with troubleshooting issues to ensure user satisfaction and adoption.
• Working collaboratively with other developers, architects, and project managers to ensure the timely delivery of high-quality solutions that meet business needs and drive value.

Skills and Qualifications:

• In-depth knowledge and experience in Salesforce configuration, object modeling, and requirements gathering.
• Proficiency in Salesforce Flows, Sales & Service Cloud, business process modeling, and Lightning Experience features.
• Strong understanding of data management and migration, with proficiency in data manipulation, ETL processes, and data quality control.
• Proven ability in user management, including setting up and managing roles, profiles, permission sets, and security controls.
• Expertise in environment management
• Demonstrated experience in Salesforce Case Management, Reports, and Dashboards, including building and customizing reports and dashboards
• Excellent project management skills, with the ability to prioritize tasks, manage timelines, and work collaboratively with stakeholders.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to both technical and non-technical audiences.
• Proficiency in Agile software development methodology
• Experience with Salesforce Experience Cloud, CTI, Territory Management, and Salesforce Knowledge Management is highly preferred

Your Benefits:

• A workstation equipped with a dual monitor is set up in the office
• 7 Habits of Highly Effective People Training
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations, also as part of the EAP.
• P1,000,000 Life Insurance coverage
• 10 days leave (Year 1), rising to 15 days leave after Year 1
• Welcome gift on your first day
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
• Welcome Tea with the CEO and work anniversary celebrations
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
• Free coffee for our office-based team

Your Family’s Benefits (Yes, that’s right, we care about your family):

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
• Free Telemedicine for 4 family members
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/