Healthcare Account Lead | Onsite, Night-Shift | Up to PHP40K
GoTeam is looking for three (3) dedicated Healthcare Account Lead to handle diverse client issues and provide exceptional customer service. As a Lead Account Specialist, you will be responsible for managing various client inquiries, employee support, pre-employment and transfer medicals, annual health surveillance, scheduling on-site vaccinations, coordinating random drug and alcohol testing with project managers and supervisors, and liaising with local partner clinics to establish services for clients’ employees. Join our team of dedicated professionals and embark on a rewarding career journey with us.
Your client is in the business of ensuring their clients enjoy peace of mind, a safe workforce, and unparalleled cost savings by providing 24/7 onsite medical employment screening.
In this position, you will be:
- Supervising and observing employee and local partner clinic operations to ensure high-quality, compliant clinic testing and patient care, while upholding all established policies, procedures, and standards.
- Adhering to clients’ guidelines and protocols for making appointments, communicating with employees, and maintaining accurate medical records.
- Staying informed about changes to our client’s master protocol and effectively communicating these updates to the team.
- Demonstrating initiative, effective communication, and strong problem-solving skills in handling client and employee inquiries.
- Responding promptly to phone and email queries from employees, clients, and the CEO, and escalate complex issues to the Account Manager when necessary.
- Verifying solutions or workarounds independently and consulting with the Account Manager to ensure seamless communication with clients and employees.
- Providing detailed information on clinic locations and facilities for drug and alcohol testing near the employee’s place of residence or employment.
- Maintaining confidential medical records for each client, adhering to Health and Insurance Portability and Accountability Act (HIPAA) guidelines.
- Fostering a culture of exceptional customer service and upholding a standard of excellence in all interactions.
- Scheduling employee appointments based on their preferences and availability, promptly confirming them through phone or email, and maintaining accurate employee records by updating them with new data.
- Preferred understanding of occupational health, particularly in areas like drug and alcohol testing and immediate care.
- Collaborating with different departments to facilitate service coordination, address operational issues, and enhance the overall quality of patient care.
- Maintaining an organized and tidy workstation, ensuring access to all essential tools and resources for efficient job performance.
- Demonstrating capability in supporting business expansion efforts, contributing to the growth and success of the organization.
Skills and Qualifications:
- Bachelor’s degree in a relevant field or equivalent work experience, with consideration for fresh graduates and college undergraduates with related working experience.
- Minimum of 6 months of relevant experience, with exposure to BPO operations being an advantage but not mandatory.
- Proficiency in MS Office suite (Outlook, Word, Excel, PowerPoint) and Microsoft Teams is required
- Experience with programs like MaxCommunicator, Nitro Pro, and the ERP system is advantageous
- Exceptional verbal and written communication skills in English, enabling clear and effective interactions with clients and colleagues.
- Computer literate with an above-average typing speed and the capacity to multitask under pressure while maintaining composure, ensuring efficient task execution even in fast-paced environments.
- Strong attention to detail and accuracy in handling data, records, and confidential information, maintaining the highest standards of quality and compliance.
- A laptop and one additional monitor for dual monitor functionality.
- Your copy of “Little Black Book for Stunning Success”
- Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life.
- Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner.
- 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
- Free legal advice and financial consultations as part of the EAP.
- P1,000,000 Life Insurance coverage.
- Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
- Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
Your Family’s Benefits:
- 24/7 access to confidential counseling support for mental health for four family members through our Employee’s Family Assistance Program (EFAP).
- Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed.
- Free legal advice and financial consultations for four family members as part of the EFAP.
- Free Telemedicine for four family members.
- Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.
In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.
In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.
The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.
Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.
Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.
At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.
Learn more about Our Culture here: https://go.team/ph/our-culture/