Customer Experience Coordinator | Full-Remote, Night-Shift | Up to PHP38K

GoTeam is seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team. As a pivotal member of our organization, you will play a crucial role in ensuring a seamless and delightful experience for our valued customers. If you are passionate about delivering exceptional service and possess excellent problem-solving skills, we invite you to be part of our dynamic team. 

You will be working with a property management company based on the West Coast of the United States that caters to the corporate and residential housing requirements of communities across over 30 cities. The company enables its clients to pursue their opportunities, interests, relationships, and family wherever they may take them by providing flexible housing solutions.
 

In this position, you will be: 

• Conducting thorough audits of arrival details, including inspections and open maintenance items, to guarantee a hassle-free check-in process for guests. 
• Setting up property information accurately and efficiently on various third-party platforms, while also submitting competitive bid options for new requests. 
• Handling wholesale documents, building information requests, and bids with precision and a keen eye for detail, minimizing errors and ensuring all documentation is completed promptly. 

Skills and Qualifications: 

• Proven experience in a customer-facing role, preferably in the property industry or related field is a plus. 
• Exceptional organizational skills, capable of managing multiple tasks and priorities simultaneously. 
• Proficient in using third-party platforms and computer software to efficiently process and manage information. 
• Strong attention to detail and a commitment to delivering high-quality work. 
• Excellent communication skills, both written and verbal, to interact with internal teams and external partners effectively. 
• Problem-solving mindset and ability to think on your feet to resolve any customer-related issues that may arise. 
• A team player with a positive attitude and a dedication to fostering a customer-centric culture within the organization. 

Your Benefits:

• Company-provided laptop and an extra monitor for enhanced productivity and convenience.
• 7 Habits of Highly Effective People Training.
• Your copy of “Little Black Book for Stunning Success”
• Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life.

• Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner.
• 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations as part of the EAP.
• P1,000,000 Life Insurance coverage.
• Leave policy granting 10 days of annual leave, increasing to 15 days after one year.

• Welcome gift on your first day.
• Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
• Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
• Welcome Tea with the CEO and work anniversary celebrations.
• Earn up to P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia.

Your Family’s Benefits:

• 24/7 access to confidential counseling support for mental health for four family members through our Employee’s Family Assistance Program (EFAP).
• Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed.
• Free legal advice and financial consultations for four family members as part of the EFAP.

• Free Telemedicine for four family members.
• Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

IMPORTANT: While this is a hybrid arrangement, should any recurring issues arise, i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work at the nearest GoTeam office or accredited establishments.