Design Administrator | Hybrid, Night Shift Job | Up to PHP35,000

GoTeam is seeking a highly motivated Design Administrator to join our team who will be responsible for providing excellent customer service, analyzing customer information, documenting business requirements, and supporting the onshore Design team. You will have the opportunity to work with a talented group of individuals and make an impact on the growth of our business. The successful candidate will possess excellent communication and organizational skills, be able to work effectively in a fast-paced environment, and have familiarity with construction processes, building materials, and engineering drawings.

The client is a U.S. Construction business that provides electrical services and smart technologies for both residential and large-scale commercial projects. With customer service as its top priority, this business was among the 2020 EY Entrepreneur of the Year awards winners.

In this position, you will be:

• Identifying and assessing customer needs, and proactively seeking out resolutions to address their concerns and issues.
• Utilizing appropriate methods and tools to provide accurate, valid, and complete information to customers
• Analyzing customer information and needs to identify areas for improvement in customer relationships and taking appropriate actions to address them.
• Following established communication procedures, guidelines, and policies
• Handling heavy email communication with branches and clients in a professional and efficient manner, ensuring timely responses and follow-ups as necessary.
• Collaborating closely with the onshore Design team to complete tasks efficiently and effectively.
• Ensuring that customers receive excellent and consistent service by providing the same types of assistance
• Understanding the risks associated with different approaches to process changes and taking appropriate steps to mitigate those risks.
• Identifying and documenting business requirements accurately and thoroughly, ensuring that all necessary information is captured.
• Considering situational factors that may promote or inhibit changes, and adjusting your approach as necessary

Skills and Qualifications:

• Minimum of 1 to 2 years of experience in customer support or a related field, with a proven track record of providing exceptional customer service
• Familiarity with construction processes, building materials, and engineering drawings would be an advantage
• Experience with tools such as Excel, Outlook, NetSuite, BIM, BRIX, and/or Hype Solutions is helpful but not required.
• Strong problem-solving skills, with the ability to analyze complex issues and find appropriate resolutions.
• Excellent written and oral communication skills in English, with the ability to communicate effectively with colleagues and customers from the US.
• Excellent organizational skills, with the ability to multitask, prioritize, and adjust priorities to meet company needs.
• Experience with virtual collaboration and the ability to communicate effectively with remote team members
• Strong service orientation, with a positive attitude and willingness to respond to customers to meet their needs, requirements, and expectations.
• Detail-oriented with a meticulous approach and a focus on accuracy.
• Strong work ethic with a focus on team success, with the ability to work collaboratively with colleagues
• Self-motivated with a desire to continually learn and grow.
• Ability to work in a fast-paced environment and manage competing priorities effectively.
• Candidates who have a long-term commitment to the company are preferred.

Must be willing to work in a hybrid work arrangement, consisting of working from the office located in Cebu City, Cebu for three days and working at home for two days.

Your Benefits:

• Enjoy a flexible work arrangement with a laptop provided to enable you to work from either home or the office, with a dual monitor on both locations.
• 7 Habits of Highly Effective People Training
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations, also as part of the EAP.
• P1,000,000 Life Insurance coverage
• 10 days leave (Year 1), rising to 15 days leave after Year 1
• Welcome gift on your first day
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
• Welcome Tea with the CEO and work anniversary celebrations
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
• Free coffee for our office-based team

Your Family’s Benefits (Yes, that’s right, we care about your family):

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
• Free Telemedicine for 4 family members
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
• P10K referral bonus for your family members

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

IMPORTANT: While this is a hybrid arrangement, should any recurring issues arise, i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work at the nearest GoTeam office or accredited establishments.