Unleash your leadership potential with GoTeam! We are currently seeking ten (10) Leadership Coaches for the night shift to join our team and make a profound impact on our organization. As Leadership Coaches, you will play a crucial role in cultivating a positive and collaborative workplace, empowering and nurturing our talented individuals to surpass expectations. 

In this role, you will spearhead impactful report-outs, facilitate goal-setting sessions, and implement cutting-edge processes to drive continuous improvement. If you possess a strong drive, share our values, and have a passion for working alongside a dynamic and enthusiastic team, seize this moment and apply now – feel free to encourage a friend to apply too! Let’s build a brighter future together!

As a managed operations company, we provide offshore employees to clients in various countries such as Australia, NZ, Singapore, and the US. We offer a friendly and professional team environment with numerous benefits, and we take pride in our caring and compassionate culture. 

In this position, you will be:

Managing Team Member Expectation

• Communicating with team members on their performance against plans (WIN: WIN, Objectives, Key Results, X-Factors, and Huddles), and ensuring they meet or exceed expectations.
• Reporting any misconduct, recommending values awardees, and executing quarterly report out and reset.
• Facilitating and document OKRx, aligned job descriptions, KPIs, competency benchmarks, and learning needs within specific timeframes.
• Participating in the client onboarding session to familiarize yourself with client requirements.

Leading Employee Expectation

• Managing the team by conducting regular 1:1 sessions, attending daily huddles, displaying positive progress on OKRx scoreboards, and running the WIN: WIN agreement program.
• Assisting with communication and ensuring tasks align with the Statement of Work.
• Enforcing approved business processes and policies and carrying out disciplinary action as necessary.
• Reviewing daily task sheets and productivity reports of team members for improvement opportunities.

Organizational Optimization

• Coaching the team to exceed expectations using frameworks like OKRx and Benchmark.
• Collaborating with other departments to achieve quality and service goals, and fostering teamwork and cooperation among team members.
• Reporting challenges and feedback to Head Leadership Coach and discussing in retrospectives.
• Leveraging strengths by using frameworks like Tick Bird Profile, Love Language, and Crystal Knows.
• Evaluating team members based on their commitment and alignment with agreements and OKRx’s.
• Clarifying expectations and encourage meeting future needs of the team and persuasively support the team and assess client and team needs.
• Using 1:1 tool frameworks to enable critical thinking.
• Embracing the “above the line” model and focus on problem-solving.

Skills and Qualifications:

• Bachelor’s degree in Business Administration, Management, Psychology or a related field.
• 3+ years of proven experience as a leadership coach, manager, or similar position.
• Deep knowledge of performance management and talent development, including experience with OKRs, KPIs, competency frameworks, and learning programs.
• Familiarity with productivity tools and software, such as project management tools, time-tracking apps, and performance dashboards.
• Excellent communication and interpersonal skills, including active listening and giving constructive feedback.
• Strong analytical and problem-solving skills, including the ability to identify and address performance gaps and provide solutions to complex problems.
• Ability to work in a fast-paced and high-pressure environment, prioritize tasks, and manage time effectively.
• Understanding of organizational behavior and psychology, including team dynamics, motivation, and leadership styles.
• Ability to lead by example, inspire and motivate team members, and foster a positive and inclusive work environment.
• Strong sense of accountability, integrity, and professionalism, and ability to handle confidential and sensitive information with discretion.
• Continuous learning mindset, willingness to adapt to change, and ability to embrace innovation and new technologies.

Must be willing to work in a hybrid work arrangement, consisting of working from the office on certain days located in Cebu City, Cebu.

Your Benefits:

• Company-provided laptop and an extra monitor for enhanced productivity and convenience.
• 7 Habits of Highly Effective People Training.
• Your copy of “Little Black Book for Stunning Success”
• Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life.
• Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner.
• 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations as part of the EAP.
• P1,000,000 Life Insurance coverage.
• Leave policy granting 10 days of annual leave, increasing to 15 days after one year.
• Welcome gift on your first day.
• Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
• Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
• Welcome Tea with the CEO and work anniversary celebrations.
• Earn up to P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia.

Your Family’s Benefits:

• 24/7 access to confidential counseling support for mental health for four family members through our Employee’s Family Assistance Program (EFAP).
• Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed.
• Free legal advice and financial consultations for four family members as part of the EFAP.
• Free Telemedicine for four family members.
• Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

IMPORTANT: While this is a hybrid arrangement, should any recurring issues arise, i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work at the nearest GoTeam office or accredited establishments.