Account Manager | Full-Remote, Night-Shift | Up to PHP55K
Join our team as an exceptional Account Manager, where you’ll play a vital role within the team. With your expert communication skills and strategic problem-solving abilities, you’ll ensure client satisfaction, anticipate their needs, and drive creative solutions to enhance their success. Take charge of client relations, marketing packages, and programs while managing key accounts and fostering strong relationships.
As a dedicated team of solutions providers, your client specializes in creating cutting-edge products that propel brands into the future. By anticipating and fulfilling unmet needs, they ensure brands are positioned for success before they even realize the requirement.
In this position, you will be:
- Fostering and maintaining strong relationships with clients, serving as their main point of contact, and addressing their needs promptly and professionally.
- Collaborating with internal teams, including Business Development and C-Level executives, to maximize revenue opportunities and ensure client success.
- Conducting in-depth research on client behavior, identifying new business opportunities, and providing creative solutions to address client challenges.
- Managing and maintaining detailed client accounts, including contact information, order preferences, and history.
- Proactively anticipating key account changes, opportunities, and improvements, and developing strategies to capitalize on them.
- Preparing and presenting comprehensive reports on account progress, goals, and initiatives to share with team members and stakeholders, and for future case studies or training purposes.
- Facilitating seamless communication between key clients and internal teams, ensuring clear and effective information exchange.
- Maintaining flexibility to be available outside of core business hours, including weekends and evenings, as needed.
Skills and Qualifications:
- Proficient knowledge of Google Suite web analytics tools is essential.
- Strong problem-solving skills to effectively address customer complaints and needs.
- Excellent verbal and written communication skills in English, with the ability to articulate product ideas and information to clients.
- Proficiency in MS Suite software is a plus
- Up-to-date understanding of industry trends and consumer behavior.
- Exceptional customer service and interpersonal skills to effectively interact with diverse customers and clients.
- Strong analytical skills for interpreting and analyzing client data.
- Effective time management and multitasking abilities to handle multiple tasks and clients simultaneously.
- Advanced motivational and negotiation skills to drive successful outcomes while having a willingness to learn and continuously improve skills.
- Strong organizational skills and meticulous attention to detail.
- Could be open to candidates without any experience or less than 2 years of experience
Your Benefits:
- Dual-monitor PC setup or laptop for your home.
- 7 Habits of Highly Effective People Training
- Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
- Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
- HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
- 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
- Free legal advice and financial consultations, also as part of the EAP.
- P1,000,000 Life Insurance coverage
- 10 days leave (Year 1), rising to 15 days leave after Year 1
- Welcome gift on your first day
- Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
- Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
- Welcome Tea with the CEO and work anniversary celebrations
- P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
Your Family’s Benefits (Yes, that’s right, we care about your family):
- 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
- Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
- Free Telemedicine for 4 family members
- Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
Our Story
In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.
In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.
The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent also kick in on Day 1.
Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.
Monthly “Discover You” events are being held to ensure that the entire company is up to date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.
At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.
Learn more about Our Culture here: https://go.team/ph/our-culture/
IMPORTANT: While this is a work-from-home arrangement, if any recurring issues arise i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work in the nearest GoTeam office or accredited establishments.
