Member Growth and Experience Executive | Full-Remote, Night-Shift | Up to PHP27K

GoTeam is seeking a highly motivated and detail-oriented Member Growth and Experience Executive to join our team. As a key member of our organization, you will be responsible for enhancing member satisfaction, managing retention strategies, and supporting various administrative tasks. The ideal candidate will have a strong background in accounting, possess excellent communication skills, and be proficient in utilizing software such as QuickBooks, Canva, CRM (Copper), and project management tools like Asana.

The client is a strategic, innovative leader with a proven track record of building successful tech businesses for the last 25 years and has been instrumental in building business models for success based in New Jersey, USA.

In this position, you will be:

• Fostering member satisfaction by addressing inquiries, resolving issues, and ensuring a positive member experience.
• Following up on invoices, tracking payments, and maintaining accurate financial records using QuickBooks.
• Implementing effective member retention strategies and proactively engaging with members to identify their needs and concerns.
• Providing support on social media platforms, responding to comments, and engaging with our online community.
• Utilizing Canva to create visually appealing and engaging materials for marketing and communication purposes.
• Updating and managing member contacts using CRM software (Copper) to ensure accurate and up-to-date information.
• Preparing presentations and reports to communicate project updates, performance metrics, and key findings to stakeholders.
• Tracking project status updates and maintaining project documents
• Ensuring projects adhere to established schedules, milestones, and quality standards.
• Entering and managing project information in digital project databases
• Utilizing Asana for project management and coordination, creating project plans, assigning tasks, and monitoring progress.
• Coordinating and executing daily administrative tasks to support the smooth functioning of projects and initiatives.
• Consulting with project stakeholders to gather information, provide updates, and communicate project-related information to the Project Manager.

Skills and Qualifications:

• Minimum of 2-3 years of work experience as an Executive Assistant, Admin Assistant or similar role
• Strong experience in B2B sales, using LinkedIn Sales Navigator, QuickBooks, and Asana
• Attention to detail and a high level of accuracy in all tasks performed.
• Proficiency in CRM administration, particularly with experience using CRM software (Copper).
• Strong written communication skills, with the ability to effectively convey information and ideas.
• Demonstrated ability to follow through on tasks and meet deadlines with a sense of urgency.
• Excellent scheduling skills to manage multiple projects and prioritize tasks effectively.
• Proficiency in using project management tools and experience in creating project plans.
• Familiarity with financial management software for invoice tracking and accounting tasks.
• Experience in using Canva or similar graphic design tools to create visually appealing materials.
• Customer service mindset and the ability to engage with members and address their needs.
• Experience in managing membership circles and implementing member retention strategies.
• Proven ability to coordinate and execute virtual events, ensuring a seamless and engaging experience for participants.

Your Benefits: 

• Company-provided laptop and an extra monitor for enhanced productivity and convenience. 
• 7 Habits of Highly Effective People Training. 
• Your copy of “Little Black Book for Stunning Success” 
• Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life. 

• Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner. 
• 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues. 
• Free legal advice and financial consultations as part of the EAP. 
• P1,000,000 Life Insurance coverage. 
• Leave policy granting 10 days of annual leave, increasing to 15 days after one year. 

• Welcome gift on your first day. 
• Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards. 
• Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights. 
• Welcome Tea with the CEO and work anniversary celebrations. 
• Earn up to P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia. 

Your Family’s Benefits: 

• 24/7 access to confidential counseling support for mental health for four family members through our Employee’s Family Assistance Program (EFAP). 
• Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed. 
• Free legal advice and financial consultations for four family members as part of the EFAP. 

• Free Telemedicine for four family members. 
• Personal invites for your family members to our monthly virtual events, with opportunities to win prizes. 

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up to date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

IMPORTANT: While this is a work-from-home arrangement, if any recurring issues arise i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work in the nearest GoTeam office or accredited establishments.