Lien Negotiator | Hybrid, Night-Shift Job | Up to PHP30K

GoTeam is looking for two (2) Lien Negotiators to join the team. The candidates are responsible for negotiating post-settlement liens and providing clients with the best possible recovery. This role involves regular communication with clients and medical providers, drafting reduction letters, and organizing client medical bills. The successful candidates will have excellent multitasking and deadline management skills.

Your client leads a legal practice based in California that is committed to making the legal system more accessible to everyone. With a team of experienced personal injury attorneys, they work to obtain medical treatment and fair compensation for clients.

In this position, you will be:

• Negotiating and resolving post-settlement liens, including health insurance liens, hospital liens, private medical provider liens, and state and federal medical provider liens, to ensure clients receive the best possible recovery.
• Regularly communicating with clients, keeping them informed about the status of their cases, and providing updates on lien negotiations.
• Providing status updates to medical providers, such as hospitals and medical facilities, to ensure that they are aware of the progress in lien negotiations.
• Drafting reduction letters to request a reduction in medical bills and liens from providers, such as medical facilities and insurance companies, in order to reduce the total amount of liens to be paid from the settlement.
• Obtaining final medical balances at settlement, ensuring that all medical bills are accounted for and that the settlement amount is accurately reflected.
• Assembling, organizing, and itemizing client medical bills, ensuring that all medical bills are documented and organized in a way that is easily accessible for future reference.
• Communicating with Medi-cal and Medicare to ensure that all lien obligations are fulfilled and to resolve any issues or disputes that may arise.

Skills and Qualifications:

• A bachelor’s degree is preferred
• Proficiency in Microsoft Word and Excel, with the ability to effectively use these tools to manage and organize lien negotiation data.
• Strong attention to detail, ensuring that all information and documentation is accurate and complete.
• Professional demeanor on the phone and in all business communications, including the ability to communicate effectively and respectfully with clients, medical providers, and other stakeholders.
• Demonstrated ability to meet deadlines and quotas, with strong time management skills and the ability to prioritize tasks effectively.
• Ability to multitask, managing multiple cases and priorities simultaneously while maintaining a high level of quality and accuracy.
• Ability to work both independently and collaboratively as part of a team, including the ability to effectively communicate with team members and share information and resources as needed.
• Must be willing to work in a hybrid work arrangement, consisting of working from the office on certain days located in Cebu City, Cebu.

Your Benefits:

• Enjoy a flexible work arrangement with a laptop provided to enable you to work from either home or office, with a dual monitor on both locations.
• 7 Habits of Highly Effective People Training
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations, also as part of the EAP.
• P1,000,000 Life Insurance coverage
• 10 days leave (Year 1), rising to 15 days leave after Year 1
• Welcome gift on your first day
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
• Welcome Tea with the CEO and work anniversary celebrations
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
• Free coffee for our office-based team

Your Family’s Benefits (Yes, that’s right, we care about your family):

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
• Free Telemedicine for 4 family members
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
• P10K referral bonus for your family members

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

IMPORTANT: While this is a hybrid arrangement, should any recurring issues arise, i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work at the nearest GoTeam office or accredited establishments.