HR Manager | Office-Based, Day Shift Job | Up to PHP90K
GoTeam is currently looking for an HR Manager to oversee employee relations, benefits administration, policymaking, compliance, and performance management. The role requires collaboration with other departments to align HR practices with organizational goals and legal standards. Strong knowledge of labor laws, HR best practices, and leadership skills are essential for the ideal candidate.
We are a managed operations company that provides our clients based in Australia, NZ, Singapore, and the US, among others, with offshore employees who are dedicated to their success. Our company is known for our kind and caring culture, and we offer a friendly and supportive professional team environment with many great benefits. We’re always looking for talented individuals who share our values of compassion and empathy to join our team and support our continued growth.
In this role, you will be:
- Managing Employee Relations
- Managing employee relations, including handling disputes and conflicts in a compassionate and empathetic manner.
- Reviewing and implementing all company policies and procedural guidelines to meet organizational values, ensuring that employees are aware of and adhere to them.
- Investigating employee issues and gathering all relevant information, including interviewing the employees involved, reviewing documents, and consulting with other departments or managers.
- Resolving conflicts between employees and management or between employees themselves through mediating discussions, facilitating problem-solving sessions, or recommending counseling or coaching.
- Managing the discipline process, including issuing warnings, and suspending, or terminating employees, with sensitivity and fairness.
- Conducting exit interviews with departing employees to understand their feedback and help improve the organization.
- Handling Performance Management
- Ensuring that employees perform their best work and contribute to the organization’s success by providing them with constructive feedback, training, and coaching.
- Ensuring compliance and completion of quarterly performance reviews by heads of department and coaches, and addressing performance-related escalations from employees including unfair evaluations or inconsistent feedback.
- Identifying trends and areas where performance management processes can be improved and providing guidance to the leadership team to implement effective solutions.
- Handling Compliance and Legal Issues
- Ensuring adherence to fair and just employment practices, treating all employees with respect and dignity.
- Monitoring and ensuring compliance with labor laws and regulations, staying up to date on any changes or updates.
- Conducting audits of workplace practices and documentation, and managing legal issues related to employment, such as discrimination or harassment claims.
- Ensuring consistency in the implementation of HR policies and processes across the organization, while also recognizing and accommodating the unique needs of each employee.
- Managing Benefits Administration
- Managing the benefits program to attract and retain employees and ensure that it remains competitive and relevant.
- Maintaining relationships with benefit providers such as insurance carriers and third-party administrators to ensure that benefits are delivered properly and within budget.
- Streamlining the benefits administration process to ensure its efficiency and accessibility, while also providing personalized support to employees.
- Managing HR Metrics
- Providing valuable insights for top leadership and helping them make informed decisions by tracking and analyzing HR metrics and using data to inform decision-making and improve HR processes.
- Supporting the top Leadership Team by providing relevant and timely HR statistics and communicating trends and areas of concern.
- Policymaking, Documentation, and HR Processes
- Establishing clear policies and procedures, documenting key HR activities, and following established processes, while also being open to feedback and suggestions for improvement.
- Developing policies, documentation, and processes that align with the organization’s strategic goals and comply with legal requirements, while also ensuring that they are easy to understand and accessible to all employees.
- Continuously reviewing and updating HR policies, documentation, and processes to ensure they remain relevant and effective, while also taking into account the changing needs of the organization and its employees.
- Providing Leadership
- Providing leadership and direction to the HR team to align with the goals and objectives of the organization, while also recognizing and appreciating the unique skills and perspectives of each team member.
- Setting clear expectations for the team in terms of goals, priorities, and performance standards, and providing them with the resources and support they need to succeed.
- Fostering a collaborative team environment where everyone feels comfortable sharing ideas, asking questions, and working together to achieve common goals, while also promoting a culture of inclusivity, respect, and appreciation.
- Managing Problem-Solving and Escalation Resolution
- Ensuring that customer concerns and issues are addressed promptly and satisfactorily, while also being empathetic and understanding.
- Receiving and reviewing escalated complaints and issues from employees, clients, or internal departments, and investigating and analyzing them to identify the root cause of the issue and recommend solutions for resolution.
- Documenting the resolution process and communicating it effectively to all parties
Skills and Qualifications:
- Bachelor’s degree in Human Resources or a related field
- 5+ years of experience in HR management or a related field
- Thorough understanding of HR best practices, labor laws, and regulations
- Strong communication skills, including the ability to communicate effectively with all levels of the organization
- Proven problem-solving and leadership skills
- Ability to provide valuable insights to top leadership based on HR metrics and data analysis
- Strong attention to detail and excellent organizational skills
- Ability to work independently and collaboratively as part of a team
- Proficiency in HR software and the Microsoft Office
- Demonstrated ability to manage multiple projects and priorities simultaneously
- Ability to maintain confidentiality and handle sensitive information with discretion
- Strong interpersonal skills, including the ability to build positive relationships with employees, managers, and external stakeholders
- Excellent time-management skills and the ability to meet deadlines in a fast-paced environment
- Experience in recruiting, onboarding, performance management, employee relations, benefits administration, and compliance preferred.
- A workstation equipped with a dual monitor set up in the office.
- 7 Habits of Highly Effective People Training
- Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
- Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
- HMO coverage from the start date for you and one dependent, for free. With P200K coverage, a private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
- 24/7 access to counseling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
- Free legal advice and financial consultations are also part of the EAP.
- P1,000,000 Life Insurance coverage
- 10 days leave (Year 1), rising to 15 days leave after Year 1
- Welcome gift on your first day
- Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
- Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
- Welcome Tea with the CEO and work anniversary celebrations
- P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
- Free coffee for our office-based team
Your Family’s Benefits (Yes, that’s right, we care about your family):
- 24/7 access to confidential counseling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
- Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
- Free Telemedicine for 4 family members
- Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
- P10K referral bonus for your family members
In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scaled. She emphasizes that the best way to attract talent is to take exceptional care of them.
In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.
The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.
Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.
Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.
At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.
Learn more about Our Culture here: https://go.team/ph/our-culture/