Philippines

Philippines

Helpdesk Technician

Salary:

Up to PHP35K

Work Set-up:

Work from Home (Remote)

Shift Schedule:

Day Shift

Date Posted:

August 11, 2022

Salary:

Up to PHP35K

Work Set-up:

Work from Home (Remote)

Shift Schedule:

Day Shift

Date Posted:

August 11, 2022

Work from Home (PC provided), Day Shift. Safety and personal growth in a Great Place to Work-certified business. With Results Coaches, Chief Happiness Officers, and access to tech tools our developers built with the needs of virtual teams in mind. HMO Coverage from Day 1.

 

Your Benefits:

  • Dual-monitor PC setup or laptop for your home.
  • 7 Habits of Highly Effective People Training
  • Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
  • Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
  • HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
  • 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
  • Free legal advice and financial consultations, also as part of the EAP.
  • P1,000,000 Life Insurance coverage
  • 10 days leave (Year 1), rising to 15 days leave after Year 1
  • Welcome gift on your first day
  • Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
  • Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
  • Welcome Tea with the CEO and work anniversary celebrations
  • P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
  • Free coffee for our office-based team

 

Your Family’s Benefits (Yes, that’s right, we care about your family):

  • 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
  • Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
  • Free Telemedicine for 4 family members
  • Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
  • Project Next Generation – Online schooling support for your children, nieces, nephews, and cousins
  • P10K referral bonus for your family members

 

Skills and Qualifications

  • 2 years of IT or related experience in SME market.
  • Experience in MFP, ConnectWise, Confluence, and Ticketing System
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

 

What You Will Do

  • Act as the first line of support for all types of service requests.
  • Log service requests as tickets into ConnectWise and escalate where required
  • Provide support relating to technical issues involving Microsoft’s core business applications and operating systems (Microsoft 365 Office and User administration)
  • Provide support relating to MFPs, video conference and phone system VOIP
  • Support of data and disaster recovery solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Basic remote access solution, implementation, and support: VPN, Terminal Services, and Virtualisation.
  • Responding to RMM system alerts and notifications through service tickets.
  • Liaise with 3rd party vendors such as ISP/Telco and managed print
  • System documentation maintenance and review in Confluence.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

 

About Your Client

Your client provides managed IT services and technical consulting to small and medium businesses across Australia. They give clients 24/7 support, network monitoring, and server maintenance services so they can be free to focus on their business.

Keep checking our list of current opportunities!

Keep checking our list of current opportunities!

Covid-19 Guidance for Job Applicants

Our recruitment process has been fully online since March 2020, for the safety of all recruiters and job
applicants. All interviews will take place by phone or videoconference.

Covid-19 Guidance for Job Applicants

Our recruitment process has been fully online since March 2020, for the safety of all recruiters and job
applicants. All interviews will take place by phone or videoconference.

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