Customer Service Scheduling | Office-Based, Night Shift Job | Up to PHP30K

GoTeam is seeking a Customer Service Scheduler whose responsibilities would primarily involve data entry and heavy email communication with both branches and clients. You would work closely with the onshore customer service team to complete tasks and tickets, and there is potential for you to take on a voice role and provide customer support by phone.

You will work with a U.S. business that provides electrical services and smart technologies for both residential and large-scale commercial projects. With customer service as its top priority, this business was among the 2020 EY Entrepreneur of the Year awards winners.

In this position, you will be:

• Delivering exceptional customer support to both internal and external customers
• Conducting accurate and efficient data entry tasks
• Handling email correspondence with the different branches of the business and clients
• Collaborating with the onshore customer service team in completing tickets and tasks
• Potentially assisting in a voice role, answering calls, and providing top-notch customer support

Skills and Experience:

• Possesses exceptional customer service skills.
• Demonstrates intermediate to advanced knowledge of Microsoft Office and other CRM systems.
• Exhibits strong communication skills.
• Maintains a friendly, positive, and enthusiastic approach to work.
• Capable of working within a high-volume environment.
• Possesses a high degree of attention to detail and accuracy.

Your Benefits:

• A workstation equipped with a dual monitor set up in the office.
• 7 Habits of Highly Effective People Training
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations, also as part of the EAP.
• P1,000,000 Life Insurance coverage
• 10 days leave (Year 1), rising to 15 days leave after Year 1
• Welcome gift on your first day
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
• Welcome Tea with the CEO and work anniversary celebrations
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
• Free coffee for our office-based team

Your Family’s Benefits (Yes, that’s right, we care about your family):

• 24/7 access to confidential counseling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
• Free Telemedicine for 4 family members
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
• 10K referral bonus for your family members

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/