Customer Service/Data Entry Clerk (w/ Shopify Experience) | Hybrid, Night Shift Job | Up to PHP35,000

GoTeam is seeking a detail-oriented and customer-focused individual to join our team as a Customer Service/Data Entry Clerk. In this role, you will be responsible for providing exceptional customer support, handling inquiries, and ensuring customer satisfaction. Additionally, you will contribute to the efficient management of data by accurately inputting and maintaining information in various computer systems.

Your client finds the best green beauty brands so that their customers get only the safest, cruelty-free, and exceptional skin care, cosmetics, health supplements, and other consumer goods. They provide a platform for green beauty enthusiasts to have fun and get to know an incredible new generation of makers in the beauty industry.

In this position, you will be:

• Providing exceptional customer support as a Client Care team member.
• Serving as the main point of contact for online inquiries related to orders, product knowledge, subscriptions, accounts, and promotional offers.
• Responding promptly to customer inquiries through Gorgias, Facebook Messaging, and RingCentral VoIP.
• Handling various types of inquiries, including order concerns, subscription assistance, product suggestions/questions, loyalty program assistance, and more.
• Resolving transit issues, product defects, mis-shipments/order errors, and special requests to ensure customer satisfaction and timely resolution.
• Handling all customer inquiries and requests including refunds, exchanges, cancellations, payments, troubleshooting errors, and updating information
• Processing reviews and questions from the Yotpo App.
• Managing returns, exchanges, refunds, and cancellations.
• Supporting data management and administrative needs by ensuring accurate and complete data entry.
• Inputting and maintaining data in various computer systems.
• Verifying and correcting data entries to maintain data integrity and security.
• Adhering to data entry procedures and protocols to ensure consistency and compliance with organizational policies and regulations.
• Collaborating with team members to ensure efficient and effective data management.
• Maintaining confidentiality and security of all data and information.
• Assisting with other administrative tasks as required.

Skills and Qualifications:

• Minimum requirement of a high school diploma or equivalent; Associate’s or Bachelor’s degree preferred
• At least 1 year of experience in data entry, customer service, or a related field is preferred
• Familiarity with Shopify App, Gorgias App, and NetSuite is highly desirable
• Proficient in Microsoft Office, with a strong emphasis on Excel (required)
• Keen attention to detail and ability to maintain focus for extended periods
• Exceptional organizational and time management skills
• Capable of working independently as well as collaboratively in a team environment
• Strong written and verbal communication skills in English
• Proficient in crafting professional email responses
• Preferred experience in the beauty industry or a strong interest in it

Must be willing to work in a hybrid work arrangement, consisting of working from the office on certain days located in Cebu City, Cebu.

Your Benefits:

• Enjoy a flexible work arrangement with a laptop provided to enable you to work from either home or the office, with a dual monitor on both locations.
• 7 Habits of Highly Effective People Training
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations, also as part of the EAP.
• P1,000,000 Life Insurance coverage
• 10 days leave (Year 1), rising to 15 days leave after Year 1
• Welcome gift on your first day
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
• Welcome Tea with the CEO and work anniversary celebrations
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
• Free coffee for our office-based team

Your Family’s Benefits (Yes, that’s right, we care about your family):

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
• Free Telemedicine for 4 family members
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
• P10K referral bonus for your family members

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

IMPORTANT: While this is a hybrid arrangement, should any recurring issues arise, i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work at the nearest GoTeam office or accredited establishments.