Client Success Specialist | Full-Remote, Night Shift Job | Up to PHP30K
GoTeam is looking for two (2) Client Success Specialists to join their newly created team. The Client Success Specialists will be responsible for training clients on placing orders, addressing client queries, and ensuring timely and accurate order processing. The ideal candidates must be client-oriented, and dedicated to developing positive relationships and resolving issues to ensure a satisfactory client experience.
Your client provides multi-channel direct marketing services and leads a business that has been named one of the “Best Companies to Work For” in Florida. Their wholesale and target email marketing services have been proven to drive the right audiences to their client’s websites and stores.
In this position, you will be:
- Serving as the primary point of contact for clients, handling day-to-day communication via phone and email.
- Ensuring the accurate and timely processing of all client orders in compliance with Service Level Agreements.
- Managing a high volume of incoming requests from clients and sales representatives, responding promptly and professionally to address their needs.
- Training clients on the proper use of our systems for placing orders, and providing clear and concise guidance to ensure a smooth onboarding experience.
- Assisting clients in resolving any questions or concerns they may have regarding the company’s systems and processes, proactively identifying potential issues, and offering solutions to ensure their satisfaction.
- Analyzing post-campaign results to evaluate the effectiveness of our services and identify opportunities for improvement, working closely with internal teams to implement changes as needed.
- Collaborating with account management, sales, fulfillment, and product development teams to enhance the overall client experience, leveraging insights from client interactions to drive continuous improvement.
Skills and Qualifications:
- Bachelor’s degree is preferred, but not required.
- A minimum of 2 years of experience in Client Success or Account Management is preferred, with experience in a digital marketing or advertising company being a plus.
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, OneNote), as well as experience working with Google Docs.
- Proven ability to work autonomously with minimal supervision, and detail-oriented with the ability to review high volumes of client requests in a meticulous manner
- Excellent communication skills, both verbal and written, with the ability to clearly and effectively convey information and build rapport with clients.
- Strong customer service orientation and a passion for delivering exceptional client experiences.
- Solution-focused mindset with the ability to quickly understand and resolve client issues.
- Demonstrated ability to work independently once trained, while also functioning as a collaborative team player.
- Strong analytical and problem-solving skills, and excellent time management and organizational skills
- Demonstrated a sense of ownership and pride in work, with a strong commitment to delivering high-quality results that positively impact the company’s success.
Your Benefits:
- Dual-monitor PC setup or laptop for your home.
- 7 Habits of Highly Effective People Training
- Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
- Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
- HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
- 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
- Free legal advice and financial consultations, also as part of the EAP.
- P1,000,000 Life Insurance coverage
- 10 days leave (Year 1), rising to 15 days leave after Year 1
- Welcome gift on your first day
- Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
- Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
- Welcome Tea with the CEO and work anniversary celebrations
- P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
- Free coffee for our office-based team
Your Family’s Benefits (Yes, that’s right, we care about your family):
- 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
- Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
- Free Telemedicine for 4 family members
- Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
- P10K referral bonus for your family members
Our Story
In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.
In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.
The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.
Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.
Monthly “Discover You” events are being held to ensure that the entire company is up to date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.
At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.
Learn more about Our Culture here: https://go.team/ph/our-culture/
IMPORTANT: While this is a work-from-home arrangement, if any recurring issues arise i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work in the nearest GoTeam office or accredited establishments.
