Accounts Receivable Collections Analyst | Full-Remote, Night Shift Job | Up to PHP35,000

GoTeam is looking for an Accounts Receivable Collections Analyst to join the team. The ideal candidate will play a pivotal role in overseeing the collections process and ensuring prompt payment of outstanding invoices. Your core responsibilities include analyzing customer accounts, proactively communicating with customers to address payment statuses, and implementing effective strategies to optimize collections efficiency. By diligently carrying out these responsibilities, you will contribute significantly to maintaining positive cash flow and minimizing bad debt for the organization.

You will be working with a property management company based on the West Coast of the United States that caters to the corporate and residential housing requirements of communities across over 30 cities. The company enables its clients to pursue their opportunities, interests, relationships, and family wherever they may take them by providing flexible housing solutions.

In this position, you will be:

• Monitoring and managing the collections process, reviewing and analyzing customer accounts, identifying delinquent accounts, and initiating collection activities.
• Contacting customers via phone, email, or other means to follow up on overdue payments, resolve payment discrepancies, and enforce payment terms while maintaining a professional and customer-centric approach.
• Working closely with the accounts receivable and billing teams, reconciling payments received, resolving discrepancies, and ensuring accurate and timely application of payments
• Investigating and resolving payment disputes or discrepancies by coordinating with customers, sales teams, and internal stakeholders, providing necessary documentation, and supporting the resolution process.
• Analyzing and reporting on the aging of accounts receivable, identifying trends, potential risks, and areas for improvement, while regularly updating management on collection status and key performance indicators.
• Developing effective collection strategies to improve cash flow, reduce outstanding receivables, and identify opportunities for process improvements, automation, or system enhancements.
• Maintaining positive relationships with customers, collaborating with sales teams to understand customer issues, and developing strategies to resolve payment challenges while ensuring collections goals are met.
• Prepare and present collections reports, including aging reports, cash flow forecasts, and collections metrics, providing insights and recommendations to enhance collections performance.
• Ensuring compliance with relevant policies, procedures, and regulations related to collections and accounts receivable, staying updated on collection laws and industry best practices.
• Collaborating with cross-functional teams, such as sales, customer service, and finance, to streamline processes, resolve customer issues, and optimize collections efforts.

Skills and Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field is preferred but not required.
• Minimum 2+ years of experience in Customer Service Representative (CSR), Accounts Receivable, Revenue Accounting, Accounts Payable, or related roles is preferred
• Proficient in using Netsuite or other Accounting ERPs
• Excellent English language communication skills, both written and verbal
• Individual contributor at a junior level, capable of working independently and taking ownership of assigned tasks.
• A strong desire for career growth and development within the field.
• Non-technical skills focused on providing outstanding customer service, effective communication, and problem-solving abilities.
• Strong organizational skills with meticulous attention to detail.
• Ability to work collaboratively as part of a team and build positive relationships with stakeholders

Your Benefits:

• Dual-monitor PC setup or laptop for your home.
• 7 Habits of Highly Effective People Training
• Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”
• Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life.
• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.
• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.
• Free legal advice and financial consultations, also as part of the EAP.
• P1,000,000 Life Insurance coverage
• 10 days leave (Year 1), rising to 15 days leave after Year 1
• Welcome gift on your first day
• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)
• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)
• Welcome Tea with the CEO and work anniversary celebrations
• P10K referral bonus, plus a chance to win a trip for 2 to Bali, Indonesia
• Free coffee for our office-based team

Your Family’s Benefits (Yes, that’s right, we care about your family):

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.
• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.
• Free Telemedicine for 4 family members
• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)
• P10K referral bonus for your family members

Our Story

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up to date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

IMPORTANT: While this is a work-from-home arrangement, if any recurring issues arise i.e., internet connectivity, power supply issues, background noise, and alike, you shall be requested to work in the nearest GoTeam office or accredited establishments.